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How to Choose a Removal Company?

Property Saviour » Moving » How to Choose a Removal Company?

So how do you choose a removal company?

When it comes to moving homes, it is wise to hire a reliable removal company. Doing so will help ease the stress of the moving day and handle all the little details of the relocation.

Before selecting a removal company, there are certain things to consider, such as insurance coverage.

It is also important to check if they provide additional services such as specialist packing and storage facilities.

This article will provide all the information you need before making your final decision.

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Hiring a Removal Company VS Doing it Yourself

Hiring a professional removal company is highly recommended instead of doing it yourself. This will take away the hassle of moving and free up your time, allowing you to focus on the details of your new home.

Removal teams are experts in their field and will make the transition as quick and efficient as possible. You can trust them to move your delicate items with great care, from loading and unloading to transport.

The removal company will take care of any heavy lifting for you. They are fully insured, offering peace of mind that your items will be covered in the event of any damage. Doing the move yourself can be tiring and stressful.

You will need to rent a van and load it yourself, with no protection if something gets damaged. It is best to book a removal company at least 4-6 weeks before to ensure they are available for your move.

How Much Does a Removal Company Cost?

The average cost of removing a 3-bedroom home is £806. This price can vary depending on several factors, such as the number of items, the distance that must be travelled, and how easy or difficult it is to access the property.

Extra services, like packing and furniture dismantling, will come with an additional cost. Generally, packing services will cost around £250.

Removal Companies in UK
It is a good idea to check what kind of complaints procedure the removal company has in place.

Tips for Choosing the Best Removals Company

When selecting a removal company, here are some things to consider:

  • Customer Service – You should always opt for a removal company that is attentive and will address any queries or worries you may have. A friendly and approachable team is essential for providing a good customer experience. If the company is too insistent while trying to sell its services during the first call, it can be off-putting. 
  • Additional Services – Most removal companies can customise their services to meet your needs. Common additional services include packing, white glove delivery, and storage. They may also be able to provide you with packing materials for an additional fee.
  • Check Their Insurance – A reliable removal company should have both Goods in Transit and Public Liability insurance. This is important to ensure that your items are protected during the move and transit. If you are relocating internationally, international removals insurance is essential. 
  • Check Their Accreditations – Accreditations are a great way to demonstrate the trustworthiness of a company. Some notable accreditations to look for include The British Association of Removers (BAR), The National Guild of Removers and Storers (NGRS), The Road Haulage Organisation, and the FIDI Global Alliance.
  • Complaints Procedure – Although you can expect a high-quality service, there may be times when you need to log a complaint. It is a good idea to check what kind of complaints procedure the removal company has in place. In case your complaint is not handled accurately, the Removal Industry Ombudsman Scheme (RIOS) can step in to investigate.
  • Delay Charges – Unless already agreed, the majority of removal companies will charge a waiting fee if there are delays on your moving day. Delays are common on the day of completion, especially if you are part of a chain. It is important to ask the company what their delay charges are and how they are calculated. 
  • Compare Quotes – When looking for a removal company, it is essential to compare several quotes before making a decision. Having multiple quotes gives you a clear picture of what you can expect to pay. Be sure to talk to each company to get a full understanding of their cost breakdown and charges.
  • Cancellation Policy – Each company will have its cancellation policy. While some are more flexible, others may charge a fee. Even if you have a planned moving or completion day, circumstances can change quickly. 
  • Check Company Reviews – It is a great idea to read customer reviews to get an idea of whether a company fulfils its promises. Independent reviews are especially helpful as they provide honest feedback about the services. They are unbiased and tell you first-hand experiences of working with a company.
  • Complete a Home Survey Good removal companies will visit your current home before the scheduled move. This helps them determine how many items you have and the difficulty of the moving process. The home survey will help them provide an accurate quote. 

How to Brief a Removal Company?

When organising a removal service, it’s best to provide the company with as much information as possible.

This way, they can plan the move ahead of time, taking into account any special requests you may have. Here are some things you should include in your brief:

  1. The exact volume of items – A pre-move survey will help the removalists figure out how many items need to be moved.
  2. Let them know of any access problems at the property – Things like stairs or narrow corridors should be mentioned. The removalists may not be aware of any such issues, so it’s up to you to tell them. Give them information on any parking restrictions – This will help them to avoid any fines.
  3. Let them know of any fragile items that need to be packed carefully – Removalists usually take care when handling items, but it’s good to be clear about what boxes contain fragile things. This ensures that they take extra care when moving them.
  4. Provide clear instructions on how to unpack the new property – The removal company needs to know where you’d like them to place the boxes upon unloading. While some people may want them in one room, others may want them placed in different rooms. It’s helpful to provide a floor plan.

A good removal company will consider your requests and let you know if they can adjust their services to meet your needs.

How to Brief a Removal Company
When organising a removal service, it's best to provide the company with as much information as possible.

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