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What Do Insurance Companies Do After A Fire?

Property Saviour » Force Majeure » What Do Insurance Companies Do After A Fire?

When disaster strikes and a fire ravages your home or property, the aftermath can be overwhelming. Insurance companies are vital in helping you recover from such a traumatic event.

But what exactly do they do after a fire? In this comprehensive guide, we’ll go into the details of making a claim, exploring the steps insurance companies take to support you in your time of need.

Table of Contents

The Initial Response

After a fire, the insurance company’s first priority is to ensure your safety and well-being. They will:

  1. Contact you: The insurer will contact you to assess the situation, offer support, and guide you through the claims process.
  2. Send an adjuster: An adjuster will visit the site to evaluate the damage, take photos, and gather evidence to support your claim.
  3. Provide emergency assistance: Depending on your policy, the insurer may offer temporary accommodation, food, and clothing allowances to help you get back on your feet.

The Claims Process

Once the initial response is underway, the claims process begins. This involves:

  • Documenting damage: You’ll need to create a detailed inventory of damaged or destroyed items, including receipts, photos, and descriptions.
  • Assessing the damage: The adjuster will evaluate the extent of the damage and determine the cost of repairs or replacement.
  • Processing the claim: The insurer will review your claim, verify the damage, and make a decision on the amount of compensation you’re entitled to.

Financial Payout

After the claim is processed, the insurer will work with you to:

  • Arrange repairs or paying you: Depending on the extent of the damage, the insurer may recommend contractors or builders to restore your property.  Usually, they will pay out due to an increase in building material costs.  This financial settlement will empower you to make a fresh start – but you still have a damaged property.  You can sell a fire damaged house it to us, as is. 
  • Replace lost items: You’ll receive compensation for lost or damaged items, which can be used to purchase new ones.
  • Provide ongoing support: The insurer may offer additional support, such as counselling or financial planning, to help you recover from the fire.

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How to ensure a successful claim?

To ensure a smooth claims process, keep the following in mind:

  • Read your policy carefully: Understand what’s covered and what’s not to avoid any surprises.
  • Keep detailed records: Document everything, from the initial damage to the claims process, to ensure you have a paper trail.
  • Communicate with your insurer: Stay in touch with your insurer to ensure you’re on the same page throughout the process.

What if I'm not satisfied with the insurer's decision?

If you’re unhappy with the insurer’s decision, you can:

  • Appeal the decision: Provide additional evidence or information to support your claim.
  • Seek mediation: Use a neutral third party to help resolve the dispute.
  • Take legal action: If all else fails, you may need to seek legal advice to pursue your claim.

How long does the claims process take?

The length of the claims process varies depending on the complexity of the claim and the insurer’s workload. Be patient, and stay in touch with your insurer to ensure the process moves quickly.

It can take several months to settle.

What if I'm not sure what's covered in my policy?

Read your policy documents, and contact your insurer if you’re unsure about what’s covered. They can provide guidance and clarification on your specific policy.

Can I sell fire damaged home?

Once your insurance claim is settled and you are ready to make a fresh start, why not sell your fire damaged home to us?

We will renovate it and make it a home again while you move on with your life.

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