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Complaints Policy

📝 TL;DR

Property Saviour is all about top-notch service in quick house sales and takes customer complaints seriously. If there's an issue, just shoot them an email with details and they'll swiftly respond, investigate, and work tirelessly to make things right with a fair and thorough process.

Property Saviour is fully committed to providing first-class service to sellers in the quick house sale industry.

But if we’ve made a mistake? We’re always happy to listen. Resolve the situation to the best of our ability. Learn to ensure it doesn’t happen again.

Complaints against our employees are very rare. We work incredibly hard to keep our standards high.

How to Make a Complaint?

Want to make a complaint? Put it in writing. Provide as much information as possible.

Email sell@propertysaviour.co.uk for our immediate attention.

Most helpful if you could outline your expectations. What can we do to resolve the complaint to your satisfaction? Tell us.

What Happens Next?

We take all complaints seriously. Our goal? Resolve the complaint. Put things right as best as we can.

Here’s exactly what we’ll do:

Acknowledge receipt of your complaint within 72 hours – You’ll hear from us. Fast.

Book a call to chat with you – We’ll speak directly. No hiding behind emails.

Investigate the complaint fully and respond formally within 15 working days – Thorough investigation. Proper response.

If you remain dissatisfied, we’ll review your complaint again by a different member of staff and respond within 10 working days – Fresh eyes. Second opinion. Fair process.

Last updated: 11 February 2026

Meet the author

saddat

Saddat bought his first property in 2003. Got hooked instantly. By 2009, he'd seen enough shady property buyers lying to desperate homeowners. So he founded Property Saviour with one mission: tell sellers the truth.

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Our official office hours run Monday through Friday, 9am to 5pm. But here's the thing—we're not clock-watchers.

We'll ring you back evenings, weekends, even bank holidays. Because your property sale matters more than our strict adherence to business hours. So do expect that call.

Got multiple properties to shift? Drop us a line at sell@propertysaviour.co.uk.

Prefer an actual conversation? Pick up the phone and call us.

0113 403 5336
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